Business process steps reduced on average by 43%, data duplication was eliminated and
complete scope of the new system allowing best fit selection was described

Planning and control of the real estate deals, as well as full supervision of the sales processes. Provides a number of different analyses and reports for the performance of the local offices that help the management take better informed decisions.

Implemented best practices for IT service management from ITIL based on exhaustive analysis of the current practices in the IT department and defined reports and KPIs in the configuration management system for performance evaluation

Clear, actual and accessible work instructions for the
employees, convenient way of presenting the work in case of
Bulgarian and international audits and effective maintenance of work instructions and
procedures up-to-date.

Minimized risk due to the definition of the “to-be” business processes, rights and responsibilities, which makes business planning in line with the scheduled changes possible.

Minimized IS implementation risk due to the compliance, clearly defined rights and responsibilities and improved control of the value adding processes

Description of Incident management processes according to E.ON IS requirements and preparation of documents’ and forms’ templates needed for implementation of Incident Management processes.