IMPLEMENTING GOOD PRACTICES FROM ITIL
Implemented best practices for IT service management from ITIL based on exhaustive analysis of the current practices in the IT department and defined reports and KPIs in the configuration management system for performance evaluation
BUSINESS PROCESS MODELING AND MANAGEMENT
Clear, actual and accessible work instructions for the
employees, convenient way of presenting the work in case of
Bulgarian and international audits and effective maintenance of work instructions and
INFORMATION SYSTEMS BASED ON BUSINESS PROCESSES
Minimized risk due to the definition of the “to-be” business processes, rights and responsibilities, which makes business planning in line with the scheduled changes possible.
BUSINESS PROCESS RESTRUCTURING
Minimized IS implementation risk due to the compliance, clearly defined rights and responsibilities and improved control of the value adding processes
USER HELPDESK LAUNCHING IN E.ON IN BULGARIA
Description of Incident management processes according to E.ON IS requirements and preparation of documents’ and forms’ templates needed for implementation of Incident Management processes.
BALANCED SCORECARD STRATEGIC MANAGEMENT SYSTEM
More efficient use of resources (budget) for supporting
the strategy and personal responsibility of management, aligned with
the respective rights and incentive system.
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